The operations platform for medical device distribution
One platform. Every moving part.
Live case schedules, driver runs with photo proof and a whole new way to track inventory, all working together to keep your team organized and efficient. Know what’s ready, where it is, and when it arrives.
- Office staff, sales reps and drivers, connected in one app
- Phone, computer and tablet, and drivers keep working offline
- All your data in one place, open only to the people your admin approves
The platform
Book a case once. Everything follows it.
The schedule, the run, the sets and the conversation share one picture of the day, in one app your whole team signs in to.
Everything that moves, in one place.
Case schedules
Every case on one live schedule: who sets it up, when its sets are ready, and the day it goes out to the hospital.
- Move cases between setup staff with a drag, and see everyone’s workload
- Schedule each case’s delivery
- Book a case in a few taps
- Set photos taken before they ship
- A chat thread on every case
Driver runs
Every driver’s run built in one click, balanced around their day, then followed live from the office.
- Each stop tells the driver exactly what to pick up and drop off
- Every driver’s progress and time, ahead or behind plan
- Reps see when it’s coming, and the photo proof when it lands
- Alerts when a run is running late or a stop can’t be done
- Drivers clock in and out from their run
Inventory
A whole new way to track inventory: every set by serial, where it is, where it has been, and what happens next.
- Every set tracked by serial, with the case it went out on
- Lost inventory tracked to its case, and billed if it never comes back
- See where consigning a set saves the most time and money
- Consignments built and audited by scan
- What’s due back to the office each day, ready for inspection
- Stock orders, from request to purchase order
Your team
Office, reps, drivers and admins in one place, each with the view their role needs, and the news reaching them where they are.
- Automatic emails for deliveries, past-due sets and billing
- One calendar for time off, beside every driver’s hours
- Accounts aligned to the teams that cover them
- Items, sets and pricing managed in one place
- Chat, push alerts, approvals and so much more
The day, before and after.
Moments every distributor knows, and what changes when the schedule, the runs, the inventory and the team share one app.
5:30a
Drivers wait to be told where to start and what to grab, and the plan lives in someone’s head.
Every driver opens the day’s run on their phone: each stop in order, and exactly what to pick up and drop off.
7:15a
A rep needs the set for the 9:00 case. Three people check three spreadsheets.
Where each set is, by serial, with its case history.
10:40a
The driver reaches the account and nothing is ready, and the wait eats into the run.
The rep gets a “you’re next” alert as the driver leaves the stop before, so the sets are ready when the van pulls in.
2:40p
The hospital says the sets never arrived.
Photo proof at pickup and drop-off, with the driver and the time.
All day
A day of emails and texts, half of them to the wrong people, and the one that mattered can’t be found.
Every case, lost item and consignment has its own chat with the right people already in it, kept with the work so it’s easy to find later.
Month end
A set comes back missing a piece. An email goes out, and it’s forgotten.
Lost inventory is tracked to the case and account it went missing from, and goes on the next bill if it isn’t back, so everyone stays accountable.
Planning
Where to consign sets is decided by feel, or never decided at all.
See where your sets go most, and where consigning one saves the most driver time and money.
Payday
Time off in one place, hours in another, and the calendar on a wall.
Time off, the calendar and driver hours in one app: approved time off shows on the calendar and keeps that driver off the runs.
In the driver’s hand, even without signal.
Collect, prove, complete.
Each stop lists the sets to collect and drop off. A photo at pickup and drop-off records the driver and the time, then Complete stop.
No signal? Keep going.
Stops, photos and notes wait on the phone and send when signal returns.
The office sees it live.
Each driver ahead or behind plan, running-late alerts, and clock-in and hours from the run.
Drivers add Case Runner to their phone’s home screen. Nothing to install.
How we get you live.
Onboarding and data help come with every plan. You keep running the day while we set it up.
See it
Book a 30-minute demo and see it with your own cases.
Pick a plan
Get started tells us your team size. We reply within one business day.
Bring your data
Send us your kits, accounts and people as the spreadsheets you already keep, and we bring them in.
Train the team
We take your office, reps and drivers through it. Drivers add it to their phone’s home screen; there’s nothing to install.
Published pricing, per person.
One price per person who signs in, set by the size of your team. Every plan includes the whole platform.
Small
1–20 people
Medium
21–100 people
Large
Over 100 people
Included in every plan
Cases
- Who sets up a case, and when it’s ready
- Set photos, taken before they ship
- A chat thread on each case
Driver runs
- Routes planned around the driver’s day
- Photo proof at pickup and drop-off
- Driver clock-in and hours, from the route
Inventory
- Where kits are, by serial, with case history
- Consignment sets, built and counted by scan
- Lost inventory, tracked until back or billed
- Stock orders, request to purchase order
Your team
- Office, rep, driver and admin roles
- Direct messages and push alerts
- Delivery, past-due and case-ready emails
- Desk and phone, and offline for drivers
All three plans come with onboarding for your office, reps and drivers, and help bringing over your kits, accounts and people.
Questions, answered.
Do you need patient information?
No. Case Runner never asks for it: a case is its date, its place and the sets it needs. Keep patient details out of chat and photos.
Who sets us up?
We do, on all three plans: onboarding for your office, reps and drivers, and help bringing over your kits, accounts and people.
Is there a long contract?
No. A monthly plan can stop at any time. A yearly plan is paid for the year and saves 17%.
What does it cost?
A price per person who signs in, set by the size of your team. Checkout isn’t open yet: Get started sends us your request, and nothing is charged today.
Do we have to install anything?
No. Case Runner runs in the browser, on a desk or a phone. Drivers can add it to their home screen like an app.
Does it work without signal?
For drivers, yes. Stops, photos and notes are saved on the phone and sent when the signal comes back.
Who sees what?
People sign in as office, rep, driver or admin, and each sees the work their role needs. Your admin approves each new account.
How do we reach you?
Write to us and we reply within one business day, or book a demo.
See your own day in Case Runner.
Book a 30-minute demo, with your own cases. We reply within one business day.